Privacy Policy
This Privacy Policy explains what personal information BabunobGem collects when you visit babunobgem.com, place an order or contact us, how it is used and shared, and the choices you have.
Privacy in Short
We use your information to process, ship and support your order. We do not sell your personal information. Payments are handled by PayPal, so we do not receive or store your full card number.
1. Who We Are
babunobgem.com is operated by BabunobGem, 29/35 Do Nhuan Street, Tan Son Nhi Ward, Ho Chi Minh City, Vietnam. For privacy questions or requests, email [email protected].
2. Information We Collect
- Order information: your name, email address, phone number, shipping and billing address, the items you buy and your order history. You can check out as a guest.
- Payment information: PayPal processes your payment and tells us whether it succeeded, the amount and the type of payment method. We do not receive your full card number, CVV or bank login.
- Messages: what you send us by email or WhatsApp, such as questions, photos or return requests.
- Reviews: the rating, text, photos and display name you choose to post.
- Device and usage information: your IP address, browser and device type, the pages you visit, search terms you enter on our site and items you add to your cart, collected through cookies and similar technologies (see section 4).
3. How We Use Your Information
| Purpose | Information Used | Legal Basis (EU) |
|---|---|---|
| Process, ship and deliver your order, and send order and shipping emails | Order and payment information | Performing our contract with you |
| Answer your questions and handle returns, refunds and delivery problems | Order information and messages | Performing our contract; legitimate interest |
| Invite you to review your purchase | Name, email, items ordered | Legitimate interest (you can opt out) |
| Keep our website secure and prevent fraud and spam | Device and usage information, order information | Legitimate interest |
| Understand how our website is used and improve it | Device and usage information | Legitimate interest or consent, where required |
| Advertise our products on Google and measure how well our ads work | Device and usage information; for completed orders, your email address and phone number in hashed (encrypted) form | Legitimate interest or consent, where required |
| Keep accounting and tax records and meet legal obligations | Order and payment information | Legal obligation |
6. International Transfers
We are based in Vietnam, and our service providers process data in other countries, including the United States. By using our website, you understand that your information may be processed outside the country where you live. Where required by law, these transfers rely on safeguards such as the European Commission's Standard Contractual Clauses used by our providers.
7. How Long We Keep It
We keep personal information for as long as needed for the purposes described in this policy, including to complete orders, handle returns and disputes, and meet tax, accounting and other legal requirements. Analytics data is kept according to our Google Analytics retention settings.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is wrong or incomplete
- Delete your information, except where we must keep it, for example for tax records or an open order
- Object to certain uses, such as review invitation emails
If you live in the EU, you may also have the right to data portability, to restrict processing, to withdraw consent and to complain to your local data protection authority. Residents of some US states may have similar rights under their state's law.
To make a request, email [email protected] with the subject "Privacy Request". We may need to verify your identity before acting on your request, and we respond within the time required by applicable law.
9. Children's Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in the EU). If you believe a child has given us personal information, please contact us so we can delete it.
10. Security
We use reasonable measures to protect your information, such as HTTPS encryption and having payments processed by PayPal. However, no website or online transmission is completely secure, and we cannot guarantee the security of information you send to us.
11. Changes to This Policy
We may update this policy at any time by posting the new version on this page and changing the date at the top.
12. Privacy FAQ
Questions or Privacy Requests?
Contact us about this policy or your personal information.
BabunobGem Studio
29/35 Do Nhuan Street, Tan Son Nhi Ward, Ho Chi Minh City, Vietnam
Email: [email protected]