Return & Refund Policy

1. 30-Day Returns

You can request a return within 30 days of the delivery date shown in your tracking. Requests made after 30 days cannot be accepted.

After we approve your return request, please send the item back within 14 days.

2. What Can Be Returned

Hair accessories touch hair and skin, so for hygiene reasons a returned item must be:

• Unused, unworn and unwashed
• In the condition you received it, with any tags and original packaging

The following cannot be returned unless they arrive damaged or defective:

• Custom-made or personalized pieces made to your request or design
• Items marked as Final Sale at the time of purchase

Returns that do not meet these conditions may be refused or receive only a partial refund.

3. Damaged, Defective or Wrong Items

Because each piece is embroidered by hand, small differences in stitching, thread color and flower placement are normal and are not defects. Colors may also look slightly different on different screens.

4. How to Start a Return

• Step 1, contact us: email your order number and the item(s) you want to return to [email protected]. If your return is approved, we will send you return instructions and the return address.
• Step 2, pack it: put the item in its original packaging inside a sturdy envelope or box.
• Step 3, ship it: send the package with a tracked shipping service and email us the tracking number. We will let you know once your return has been received and inspected.

Items sent back without an approved return request may not be accepted or refunded.

5. Return Shipping Costs

• Change of mind: you pay for return shipping, and the original shipping fee is not refundable. EU customers, see section 8.
• Confirmed damaged, defective or wrong item: we cover the return shipping if we ask you to send the item back.

Please use a tracked shipping service. We are not responsible for returns that are lost on the way back to us.

6. Refunds

Once your return is received and approved, we refund the item price to your original payment method through PayPal. How quickly the money appears depends on PayPal and your bank or card issuer. PayPal balance refunds often appear within a few days, while card refunds can take up to 10 business days or longer.

7. Exchanges

To exchange an item for a different color or style, return it following the steps above and place a new order for the item you want. The returned item is refunded once it is approved. If you received a wrong item, see section 3.

8. EU Customers: Right of Withdrawal

If you live in the European Union, you have a legal right to withdraw from your purchase within 14 days after you (or someone you name) receive the goods, without giving any reason.

• How to withdraw: send us a clear statement, for example by email to [email protected], before the 14 days have passed. You can use the model form below, but you do not have to.
• Your refund: we refund all payments received from you, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We may hold the refund until we have received the goods back or you have shown proof that you sent them, whichever comes first. The refund uses the same payment method you used for the purchase.
• Returning the goods: send the goods back within 14 days of telling us you are withdrawing. You pay the direct cost of returning them.
• Condition: you are responsible for any loss in value caused by handling the goods beyond what is needed to check what they are, how they look and how they work.
• Exception: the right of withdrawal does not apply to goods made to your specifications or clearly personalized.