Return & Refund Policy

1. The 30-Day Happiness Guarantee

We are delighted to offer a 30-day return window on eligible items. This period begins on the day the carrier officially marks your package as "delivered" to your shipping address. If for any reason you are not completely satisfied with your purchase, please contact our support team within 30 days of delivery to initiate a return or exchange.

This 30-day window is designed to give busy parents plenty of time to try our accessories in the comfort of their homes. Please note that return, exchange, or refund requests submitted more than 30 days after the documented delivery date cannot be processed. We recommend inspecting and trying on your hand-embroidered pieces gently as soon as they arrive so that we may assist you immediately if needed.

Our guidelines strictly adhere to the guidelines set forth by the Federal Trade Commission (FTC) regarding consumer protection and fair refund practices in remote commerce, giving your family the security of elite-tier customer care.

2. Eligibility & Product Conditions

To ensure a smooth return or exchange, standard returned items must be in their original, unaltered condition. Because our items are worn by infants and young children, we must enforce clean-health standards to protect our entire community of families. Returned items must meet the following criteria:

• The item must be completely unworn, unwashed, and unaltered from its original state.
• It must be free from any household scents, baby oils, perfumes, laundry detergents, or pet dander.
• All original designer packaging, cards, and presentation boxes must be returned intact.
• Delicate embroidered details, floral applications, and fabric crowns must not be bent, stretched, or compressed.

If an item is returned to us used, washed, damaged, or without its original packaging, we will be unable to return it to our inventory. In these rare instances, we reserve the right to issue a partial store credit or return the item to the buyer at their shipping expense. We appreciate your understanding and cooperation in keeping our handcrafted baby accessories pristine and safe for every child.

3. Damaged, Defective, or Incorrect Items

4. Step-by-Step Return & Exchange Process

We want to make the returns process as smooth and simple as possible for busy families. To return or exchange an eligible item, please follow these three easy steps:

Please keep a record of your return tracking number. Once your package arrives at our Brooksville, Florida processing facility, our quality control team will open and review the item within 2 business days to confirm its eligibility for a refund or exchange.

5. Refund Processing Timelines

Once your returned item is received, inspected, and approved by our Florida return center, we will instantly initiate your refund. Your refund will be credited back to the original payment method used during checkout (such as Visa, Mastercard, American Express, Apple Pay, or PayPal).

We process all approved refunds immediately, but the actual time it takes for the funds to post to your account depends on your financial institution's processing standards:

• Credit/Debit Card Refunds (processed via Stripe): Typically take 5 to 10 business days to appear on your banking statement, depending on your bank's card-processing times.
• PayPal Refunds: Typically appear in your PayPal account within 1 to 2 business days after approval.
• Store Credits & Exchanges: If you choose an exchange or store credit instead of a refund, we will email your digital gift code or ship your replacement item within 24 to 48 hours.

You will receive an automated confirmation email the moment our team processes your refund. If you do not see the credit on your statement after 10 business days, we suggest contacting your credit card company or bank directly, as they can often confirm pending incoming transactions.

6. Return Shipping Fees & Exclusions

To keep our boutique-quality, eco-friendly creations affordably priced for families everywhere, we handle return shipping costs based on the reason for the return:

• Defective, Damaged, or Incorrect Deliveries: If the return is due to our error, babunobgem covers 100% of the shipping fees. We will email you a prepaid, print-at-home shipping label.
• Standard Returns (Change of mind, sizing preferences, style changes): For regular returns or exchanges, the return shipping cost is the responsibility of the buyer. Original shipping fees paid during checkout are non-refundable.
• Personalized & Customized Items: Any items that have been customized with a custom-embroidered name (such as custom name bows, monogrammed apparel, or customized birthday hats) are **non-returnable and non-refundable** unless they arrive damaged or defective. These custom treasures are made uniquely for your child and cannot be resold.
• Final Sale Items & Gift Cards: Clearance items marked "Final Sale" and digital gift cards are not eligible for returns, refunds, or exchanges.